Cancellation Policy & General Terms & Conditions

Published Rates are non-negotiable or quotable & can only be availed through online reservations
“Tourism Dirham fees of 10.00 AED per bedroom per night will be applied for all new bookings”.
Please cancel at least 24 hours before date of arrival to avoid any charges by logging on to

For NON REFUNDABLE bookings, the total price of the reservation may be charged anytime after booking

In case of No-Show, Cancellation or Amendments less than 24 hours, one night’s room rent will be charged to guests’ credit card which cannot be later reversed or disputed. Security deposit is required upon check-in depending on the number of nights – Credit Card is preferable.
 In case of pre-paid bookings, please do not use your credit card to make bookings for others as presence of the card-holder will be required at the time of check-in. The card-holder will be required to sign on the Hotel’s Registration Form and show his original credit card and identity proof. Room will be denied in case of non-compliance.
Please ensure to enter a valid credit card number. If the hotel cannot get pre-authorization or payment on the guests’ credit card, the hotel reserves the right to cancel the booking without any notice.
The preceding paragraph does not supersede the terms & condition or restrictions applicable to any promotional packages and offers (i.e. Early bird promo, Hot Deals, Advance purchase, etc…) that may require payment in advance, non-refundable, non-cancelable and/or amendable.
Travel information: Guest can reach the hotel by taxis easily available at the airport. The hotel does not arrange Entry Transit or Visit Visas. 
As a check-in procedure, one of the following proper identification document (Valid Passport, UAE Labour Card, Emirates Identity Card, GCC National Identity Card) will be required.

CHECK-IN TIME    :  14:00 Hours/ CHECK-OUT TIME:  12:00 Hours

Wishing you a Pleasant Stay !

Location and contact details:-


Al Mankhool Road Bur Dubai, Post Box 9168,

DUBAI, United Arab Emirates

Golden Sands 3 and 5 is located behind Standard Chartered Bank.

Golden Sands 10 is located near Burjuman Centre and behind Spinneys. 

Central Reservations: Tel: +971 4 373 5340 /355 5553.  Email:

Golden Sands 3 Tel: +971 4 373 5300

Golden Sands 5 Tel: +971 4 373 5400

Golden Sands 10 Tel:+971 4 373 5410


I abide & confirmed my acceptance to the terms & conditions set herein in good faith

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Excursion Desk

“Excursion Desk is located at Golden Sands 3 Lobby, Golden Sands 5 Lobby and Golden Sands 10 Lobby next to Reception Desk.They offer Desert Safaris, Dune Bashing,